Replacement / Exchange Policy
We want to ensure you are happy with your purchase. If you receive a wrong or damaged item, we will gladly replace/ exchange it for you!
We offer easy returns and exchanges within 7 days of delivery. If you received a defective item, please let us know right away.
What can be replaced?
- Items that are incorrect (you have received the wrong size or colour)
- Items that are damaged during shipping or have a manufacturing defect
What can’t be replaced?
- Items that you simply changed your mind about or no longer want
- Items that are used, worn, or missing original packaging
- Items returned after 7 days from the delivery date
How to get a replacement:
- Contact our team within 7 days of receiving your order. You can reach them by email at sales@mefree.com or by phone at +91 82915 96668.
- Let them know the issue with your item (wrong or damaged) and request a replacement/ exchange.
- We will initiate a return pickup within 2-3 business days.
- Once we receive and inspect the returned item, we’ll send you a replacement within 7 business days.
Additional notes:
- We will cover the cost of return shipping the wrong or damaged item to us. You will be responsible for the shipping cost of the replaced/ exchanged product.
- Orders are not eligible for refunds, but you can get a replacement/ exchange.
We recommend keeping your original packaging and tags in case you need to replace/ exchange a product.
By following these simple steps, we can ensure a smooth and hassle-free replacement/ exchange experience for you.