FAQ
Payment
How can I make a payment on your website?
- To make a payment, simply add the desired items to your cart and proceed to the checkout page.
- Follow the instructions to enter your payment details, including credit card information or choose from our accepted payment methods.
What payment methods do you accept?
We accept credit and debit cards (Visa, MasterCard and American Express). We also accept popular digital wallets such as Paytm and Google Pay.
Can I edit my order after payment transaction is complete?
In case you need to edit your order details please email us at the earliest on info@mefree.com We will contact our warehouse team and let you know how we can accommodate the changes.
Can I avail GST Credit Refund?
Yes . By providing your GST number at the time of checkout, you will be able to claim the GST Credit Refund.
Shipping & Delivery
Are there any delivery charges associated with my order within India?
We offer free shipping across India.
How can I track the status of my order after making a payment?
Once your order is shipped, you will receive a shipping confirmation email with a tracking number. Use this tracking number to monitor the delivery status of your order.
Does MeFree ship internationally?
Yes, we ship internationally to most countries. For international orders shipping charges, duties, taxes, customs or other fees are to be borne by the customer. In case of any further queries, please reach out to us at info@mefree.com
Are all taxes, duties, custom charges, etc included in the product price?
Yes. All taxes, duties and cess are included in the product price for delivery in India. However for shipping outside India, the required shipping charges are applicable and are to be paid by the customer.
Can I avail Cash On Delivery (COD) on my order?
Currently, Mefree does not provide the option for Cash On Delivery (COD) for any of your products.
How long does it take to ship my order?
Usually for deliveries in Mumbai it takes two days and for Outstation Deliveries in India 4 to 5 days time is required.
Return, Exchange & Warranty
Can I return my products?
Only in case of any manufacturing defects, you can return your products within 7 working days of receiving your products.
Can I exchange my products?
Exchange of products is possible only if informed to us within 24hours of purchase. In this case, the customer will have to bear the shipping charges for new products that he/she wishes to order. Please connect with our support team for more assistance info@mefree.com
How quickly is my return processed?a
Once your request is received and approved by us, the return shall take 7 working days to get processed.
How soon will I receive my refund?
Once initiated the refund will be processed within 7 working days.
How do I cancel my order?
Once the order is shipped it cannot be cancelled.
What if I haven’t received my refund as yet?
If you haven’t received a refund even after 30 working days since your refund request, please contact your bank or credit card company. If you’ve done this and you still have not received your refund, please contact us at info@mefree.com
When will the return and exchange not be accepted by Mefree?
The return will not be accepted if the product has been damaged by the customer or used by the customer.
Discounts & Offers
Do you offer discounts for yoga teachers and yoga studios?
Yes. We partner with Yoga teachers who have bulk requirements.
Please connect with our Sales Team on +91 97681 34134 for bulk discounts enquiries
I am a reseller/ distributor, do you offer special pricing?
Yes, Distributors and resellers are welcome. Please connect with our Sales Team on +91 97681 34134 for bulk discounts enquiries
Get in touch
Have questions about your order, or a general enquiry?