Frequently Asked Questions

• To make a payment, simply add the desired items to your cart and proceed to the checkout page.
• Follow the instructions to enter your payment details, including credit card information or choose from our accepted payment methods.

We accept credit and debit cards (Visa, MasterCard and American Express). We also accept popular digital wallets such as Paytm and Google Pay.

In case you need to edit your order details please email us at the earliest on [email protected] We will contact our warehouse team and let you know how we can accommodate the changes.

Yes . By providing your GST number at the time of checkout, you will be able to claim the GST Credit Refund.

We offer free shipping across India.

Once your order is shipped, you will receive a shipping confirmation email with a tracking number. Use this tracking number to monitor the delivery status of your order.

Yes, we ship internationally to most countries. For international orders shipping charges, duties, taxes, customs or other fees are to be borne by the customer. In case of any further queries, please reach out to us at [email protected]

Yes. All taxes, duties and cess are included in the product price for delivery in India. However for shipping outside India, the required shipping charges are applicable and are to be paid by the customer.

Currently, Mefree does not provide the option for Cash On Delivery (COD) for any of your products.

Usually for deliveries in Mumbai it takes two days and for Outstation Deliveries in India 4 to 5 days time is required.

Only in case of any manufacturing defects, you can return your products within 7 working days of receiving your products.

Exchange of products is possible only if informed to us within 24hours of purchase. In this case, the customer will have to bear the shipping charges for new products that he/she wishes to order. Please connect with our support team for more assistance [email protected]

Once your request is received and approved by us, the return shall take 7 working days to get processed.

Once initiated the refund will be processed within 7 working days

Once the order is shipped it cannot be cancelled.

If you haven’t received a refund even after 30 working days since your refund request, please contact your bank or credit card company. If you’ve done this and you still have not received your refund, please contact us at [email protected]

The return will not be accepted if the product has been damaged by the customer or used by the customer.

Yes. We partner with Yoga teachers who have bulk requirements .
Please connect with our Sales Team on +91 97681 34134 for bulk discounts enquiries

Yes, Distributors and resellers are welcome. Please connect with our Sales Team on +91 97681 34134 for more details.

To redeem your gift card, follow these simple steps:

• Add items to your cart: Select the products you wish to purchase and add them to your shopping cart.
• Go to ‘View Cart’. Here you can see an option to redeem your gift card, so click on ‘My Wallet’. Please note that you need to log in/register to add a gift card to your wallet.
• Select ‘Recharge via Gift Card’: in Wallet, select ‘Recharge via Gift Card’ and enter your unique Gift Card code and proceed. The amount would be added to your MeFree wallet!
• Proceed to checkout. Click on the “Checkout” button to proceed to the checkout page. Do fill in or check your delivery details.
• Click ‘Pay via Wallet’ in the order summary: And your gift card money would be used!
• Complete your purchase: Continue with the checkout process to complete your order.

Note:

• Gift Cards can only be used once.
• Gift Cards cannot be exchanged for cash or store credit.
• If the Gift Card balance is less than your order total, you can pay the remaining amount using other payment methods.
• If the Gift Card balance is more than your order total, the extra amount will stay in your MeFree wallet for future orders.

If you encounter any issues redeeming your Gift Card, please contact our customer support for assistance.